Reservations are subject to availability and confirmation of payment.
To confirm the reservation the guest must make the respective payment, in the prescribed for each accommodation.
The values of the reservation fees, deposit, cleaning fees or others, are those announced at each moment of the page of each accommodation.
A deposit is required for all accommodations to cover any damage caused to the property and/or condominium. The deposit will be withheld at check-in, when in person, or 48 hours before the reservation is made, via online, when check-in is express. Guests will not be charged any amount, and the deposit is a hold that will not allow them to access these funds until the hold is cancelled.
If no damage occurs to the property during the stay, the deposit will be cancelled after check-out using the same credit card, which will happen up to 7 days after check-out.
If the property is not in the same condition, the deposit will be retained until the damaged items are paid for.
The reservation will be subject to cancellation if an authorization hold cannot be made for the amount of the deposit, so it is important that guests ensure that their credit card is valid and has sufficient funds. If the deposit amount cannot be held, you will be notified by email or SMS and you will have 12 hours to try another payment method.
All prices include VAT at the legal rate.
Payment Methods
Payment for reservations can be made by credit card American Express, Visa or MasterCard.
Guests are also subject to the particular rules available at each accommodation.
Pre check-in
Upon completion of the reservation, the reservation holder will receive an email and/or SMS from Feel Local confirming the reservation and containing important explanations about the accommodation and information about additional services (such as transfer service or extra cleaning service).
Guests will be asked to fill in an Accommodation Placement Form which is very important for the preparation of the stay.
The Accommodation Form will ask for arrival time, the total number of people staying – so that we can provide the right amount of linen and towels – as well as mandatory information in terms of foreign and border services.
Guests must indicate the exact number of people on the Accommodation Bulletin. The number of guests specified in the reservation cannot be greater than the number of guests present in the accommodation. If the number of guests exceeds the limit, Feel Local reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid.
Feel Local cannot assume any responsibility for incorrect or non-completion of the Accommodation Bulletin.
Any attempt to alter and/or violate the original information will invalidate the Accommodation Bulletin and will be subject to cancellation of the reservation.
Confirmation and Cancellation policy
The reservation is confirmed after completing the payment required.
It can be cancelled free of charge until 60 days prior to arrival.
After 60 days to arrival, the following fees will apply in case of cancellation: 100% of the total amount of the reservation
If an overbooking situation occurs (i.e. simultaneous reservations in the same accommodation) in the accommodation booked by the Guest, the Guest expressly acknowledges and accepts that BeLocal Hospitality will re-book in an accommodation of the same category (in any case, ensuring that the quality of the accommodation provided is not inferior to the accommodation booked by the Guest), without additional costs to the Guest, and without being entitled to any compensation from BeLocal Hospitality for this reason.